Important Installation Information From The Broadband Committee and Comcast

Comcast Broadband Update

July 12, 2022

Comcast has begun installing, for Presold customers, “aerial drops” and pulling cable through an existing underground conduit (UG). 

• This work is being done seven (7) days a week

• The contractor will not be making appointments for this outside work.

• They are traveling in white vans and will have a sticker on the back of the truck saying “Comcast Contractor.” They typically do not have to enter the home for this work.

• The contractor (CCG) will look at any drops to homes and verify the work needed.

o Once completed, they issue the pre-install drop workoutfor aerial drops or underground drops.

▪ AERIAL DROPS

• The drop crew will place the aerial drops on the home, and connections installed near the area of the electric or existing phone line connections.

▪ UNDERGROUND DROPS

• If needed, the UG crew will place a duct or pull-through customers’ existing conduit if available.

• The contractor will install a connection box (NID) on the home, place an ONU (Mini Optical Node) in the box, hook it up to the fiber drop, and test I to make sure the drop has light and is ready to go 

• A Comcast installer will make an appointment to complete the actual installation of the customer services in the home.

Comcast Contact

Barbara Eberstadt

203-321-3045

Barbara_eberstadt@cable.comcast.com

Town of Tolland Contact

Kevin Donovan

Chair

Tolland Broadband Committee