Comcast Installation Update REVISED

Comcast/Xfinity Broadband Update

August 1, 2022

Comcast has begun installing, for “Presold customers", “aerial drops” and “underground drops” (pulling cable through an existing underground conduit (UG)). 

In order to become a Presold Customer, you must contact Comcast and speak with Barbara or Jeff (contact below).

• Work on these drops is being done seven (7) days a week

• The contractor will not be making appointments for this outside work.

• They are traveling in white vans and will have a sticker on the back of the truck saying “Comcast Contractor.” They typically do not have to enter the home for this work.

• The contractor (CCG) will look at any drops to homes and verify the work needed.

 Once completed, they issue the pre-install drop workout for aerial drops or underground drops.

▪ AERIAL DROPS

• The drop crew will place the aerial drops on the home, and connections installed near the area of the electric or existing phone line connections.

▪ UNDERGROUND DROPS

• If needed, the UG crew will place a duct or pull-through customers’ existing conduit if available.

• The contractor will install a connection box (NID) on the home, place an ONU (Mini Optical Node) in the box, hook it up to the fiber drop, and test I to make sure the drop has light and is ready to go 

• A Comcast installer will make an appointment to complete the actual installation of the customer services in the home when the service is live on your street.

Barbara Eberstadt                                        Jeff Roffman

203-321-3045                                               860-837-3939

Barbara_eberstadt@comcast.com            jeff_roffman@comcast.com

Please note that work is being done simultaneously in all three phases below to speed the process of the network build.

Comcast, as of this writing has over 30 live customers on the Network, 80 in process who are in Phase 1. The network build out is scheduled into three phases listed below, roads are listed in alphabetical order: