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The Town of Tolland, MA
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Non-Discrimination Practice and Grievance Process
Public Notice of Tolland's Non-Discrimination Practices
and Grievance Process


Policy Against Discrimination Based on Disabilities: The Town of Tolland, MA does not discriminate on the basis of disability in admission to, access to, or operations of its programs, services or activities. The Town of Tolland, MA does not discriminate on the basis of disability in its hiring or employment practices.

This notice is provided as required by Title II of the Americans with Disabilities Act (ADA) of 1990.

ADA Coordinator: Questions, concerns, complaints or requests for additional information regarding the ADA may be forwarded o the Town of Tolland's designated ADA coordinator.


Title: Building Inspector - ADA Coordinator
Office Address: 241 West Granville Road, Tolland, MA
Phone Number: (413) 258-4794
Days/hours available: By appointment or Mondays from 5:00 - 6:00 p.m. at Town Hall.

Auxillary Aids: Individuals who need auxiliary aids for effective communication in programs and services of  Tolland, MA are invited to make their needs and preferences known to the ADA coordinator.

Alternate Forms of this Notice: This notice is available in large print, on audio tape and in Braille from the ADA coordinator.

Grievance Procedure for Town of Tolland, MA

Grievance Procedure: The Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in employment practices and policies or in the provision of services, activities, programs or benefits by the Town of Tolland, MA

The complaint should be in writing and contain information about the alleged discrimination, such as name, address and phone number of complainant and location, date and description of the problem. Alternate means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for people with disabilities upon request.

Submit Complaints to: The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

 ADA Coordinator
(413) 258-4694
241 West Granville Road
Tolland MA 01034

Complaint Timeline: The following time line is to be followed for complaints that are not urgent. A shorter time line will be implemented as appropriate for time-sensitive complaints where it is critical to resolve the issue by certain date.

Within 15 calendar days after receipt of the complaint, tADA Coordinator will meet with the complainant to discuss the complaint and possible resolutions.

Within 15 calendar days after the meeting, the ADA Coordinator will respond in writing, and, where appropriate, in a format accessible to the complainant, such as large print, Braille or audio tape. The response will explain the position of the Town of Tolland, MA and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision of the ADA coordinator within 15 calendar days after receipt of the response to the Tolland Board of Selectmen or its designee.

Within 15 calendar days after receipt of the appeal, theTolland Board of Selectmen or its designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Tolland Board of Selectmen or its designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

If the complaint is of immediate concern (for example, if a request for a sign language interpreter for an imminent meeting is denied), the Building Inspector., ADA Coordinator, will meet with the complainant as soon as possible, but no later than 24 hours after receipt of the complaint, to discuss possible resolutions.

If the response by the Building Inspector., ADA Coordinator does not satisfactorily resolve the issue, the complainant may appeal the decision to the town board or its designee.

As soon as possible, but no later than 24 hours after receipt of the compliant, the town board or its designee will meet with the complainant to discuss the complaint and possible resolutions.

All complaints received by Building Inspector, ADA Coordinator, appeals to the Tolland Board of Selectmen or its designee, and responses from the ADA coordinator and the town board or its designee will be kept by The Town of Tolland, MA for at least three years.



 
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Tolland Town Hall: 241 West Granville Road, Tolland, MA 01034-9403
Phone: (413) 258-4794     Fax: (413) 258-4048     selectmen@tolland-ma.com
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