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Americans with Disabilities Act Grievance Process

Americans with Disabilities Act
Grievance Procedure


The Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in employment practices and policies or in the provision of services, activities, programs or benefits by the Town of Tolland, MA

The complaint should be in writing and contain information about the alleged discrimination, such as name, address and phone number of complainant and location, date and description of the problem. Alternate means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for people with disabilities upon request.

Submit Complaints to: The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:
Eric Munson Jr, ADA Coordinator
241 West Granville Road
Tolland MA 01034
(413) 258-4794 ext 103 Fax (413) 258-4048

Complaint Timeline: The following time line is to be followed for complaints that are not urgent. A shorter time line will be implemented as appropriate for time-sensitive complaints where it is critical to resolve the issue by certain date.

Within 15 calendar days after receipt of the complaint, the Dept. of Public Works head will meet with the complainant to discuss the complaint and possible resolutions.

Within 15 calendar days after the meeting, the head of the Dept. of Public Works will respond in writing, and, where appropriate, in a format accessible to the complainant, such as large print, Braille or audio tape. The response will explain the position of the Town of Tolland, MA and offer options for substantive resolution of the complaint.

If the response by the head of Dept. of Public Works does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision of the ADA coordinator within 15 calendar days after receipt of the response to the Tolland Board of Selectmen or its designee.

Within 15 calendar days after receipt of the appeal, the Tolland Board of Selectmen or its designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Tolland Board of Selectmen or its designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

If the complaint is of immediate concern (for example, if a request for a sign language interpreter for an imminent meeting is denied), the ADA Coordinator, will meet with the complainant as soon as possible, but no later than 24 hours after receipt of the complaint, to discuss possible resolutions.

If the response by the ADA Coordinator does not satisfactorily resolve the issue, the complainant may appeal the decision to the town board or its designee.

As soon as possible, but no later than 24 hours after receipt of the compliant, the town board or its designee will meet with the complainant to discuss the complaint and possible resolutions.

All complaints received by theADA Coordinator, appeals to the Tolland Board of Selectmen or its designee, and responses from the ADA coordinator and the town board or its designee will be kept by The Town of Tolland, MA for at least three years.






Adopted August 9, 2004
Town of Tolland
Board of Selectmen




Adopted July 14, 2004
Board of Selectmen
Tolland, MA







 
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Tolland Town Hall: 241 West Granville Road, Tolland, MA 01034-9403
Phone: (413) 258-4794     Fax: (413) 258-4048     selectmen@tolland-ma.com
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